Refund Policy

Overview

This Refund Policy (the "Policy") applies to all purchases made through Makeup Sort 3D Puzzle (the "Game"), including in-app purchases made through the Apple App Store and purchases made through our official payment page (https://makeupsort.com/payment). It forms an integral part of the Terms of Service of the Game. By making any purchase through the Game or our payment page, you acknowledge that you have read and agree to this Policy.

Digital Goods and In-App Purchases

The Game offers free-to-play gameplay with optional paid in-app purchases for virtual game items, including virtual currency (such as Coins and Gems), boosters, lives and other consumables. All virtual currency and virtual goods are licensed limited-use in-game assets. They have no real-world monetary value, cannot be exchanged for cash, resold or transferred outside the Game environment, and are non-refundable once delivered or consumed.

Cancellation:

Orders are eligible for cancellation before processing, ensuring a full refund. However, once coins have been sent, orders cannot be canceled.

Refunds:

Upon receiving and reviewing your request, we will promptly contact you through in-app messaging or email. Approval or denial of your refund will be determined based on product distribution. Approved refunds will be processed, with the credit automatically applied to your original payment method within a specified timeframe.

Virtual Currency Non-Refundable

Virtual currency (such as Coins and Gems) and virtual items are non-refundable once delivered or consumed, except where required by mandatory applicable consumer law. Any attempt to cash out, convert or exchange virtual currency or virtual items for fiat currency or any other valuable consideration through any means is strictly prohibited and may result in the suspension or termination of your account.

Statutory Consumer Rights

Nothing in this Policy limits or excludes any statutory rights you may have under mandatory consumer protection laws of your jurisdiction of residence. Where mandatory law provides for cancellation, cooling-off or other refund entitlements (for example, under applicable EU consumer law), those statutory rights prevail over this Policy to the extent required by law.

How to Request a Refund

To request a refund, contact our Customer Service team at service@makeupsort.com. Please include: (i) your account name or order ID; (ii) the purchase date and amount; (iii) a brief description of the issue. We will acknowledge and review your request within five (5) business days. If your refund is approved, the credit will be applied to your original payment method within the timeframe notified to you.

Late or Missing Refunds:

If a refund is not received, please double-check your bank account and contact your credit card company. Delays may occur during processing. If these steps do not resolve the issue, reach out to us at service@makeupsort.com.

Dispute Resolution

If you are not satisfied with our refund decision, you may raise a dispute by emailing service@makeupsort.com. We will investigate and respond to you within a reasonable time. This Policy is governed by the laws of Hong Kong Special Administrative Region, consistent with the Terms of Service.

For assistance, contact our Customer Service team.

Company Name:HONG KONG PURE SKY TRADING LIMITED

公司名字：香港天頂貿易有限公司

Company Address: Rm B, 7th Floor, Chilcott Industrial Building, No. 97 Wai Yip Street, Kowloon

公司地址：九龙觀塘偉業街97號榮韶工業大廈7樓B室